Getting help

This used to document a Discord ticket panel Overwatch posted in your community. That surface was retired. Players do not open Citadel tickets from a panel in your Discord, and /ticket-panel is not a command.

What remains is how you reach us, and how your staff work player issues without that panel.

Reach Citadel

1. Support form — signed in, on the organization the server belongs to. Quote the Server ID (cs_…) if you have one. That is enough for pairing and delivery questions.
2. Citadel Discord — pairing questions in #setup-help. The old invite discord.gg/UnJajmfuKs is dead. There is no mailbox on citadel-hub.com.

Say which step and what you saw. The usual stall is between issuing a key and the first byte: rented host vs own machine, cloud.json vs the Server Manager Ops link. Those are different fixes. Troubleshooting names waiting vs gone quiet vs offline, so you can tell which one you are in before writing.

Player reports and compensation

Staff still handle player issues from the console: the roster, the dossier, and compensation as a batch of parts. Identity is a Steam64. Discord remains where your community talks; it is no longer a second copy of the same queue.

If you previously ran /ticket-panel, remove that message. It does not open anything any more.

What Overwatch still does

Killfeed, chat relay, leaderboards, live server status. See Citadel Overwatch.